Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFHousehold Buildings Decision Reference 2020-0140

Sector: Insurance

Product/Service: Home and/or Property

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Rejected

All Conducts Complained Of: Failure to provide product/service information, Delayed or inadequate communication, Disagreement regarding Settlement amount offered, Poor wording/ambiguity of policy

Year: 2020

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