Ombudsman's legally binding decisions
Filter our database
Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Travel Decision Reference 2020-0170
Sector: Insurance
Product/Service: Travel
Primary Conduct Complained Of: Rejection of Claim
Outcome: Rejected
All Conducts Complained Of: Rejection of claim – cancellation/delay of transport , Complaint handling (Consumer Protection Code)
Year: 2020