Ombudsman's legally binding decisions

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Last updated on 25 March 2026 with legally binding decisions up to the end of December 2025.

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Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Application of tracker interest rate

Outcome: Rejected

All Conducts Complained Of: Failure to offer a tracker rate throughout the life of the mortgage, Application of interest rate

Year: 2020