Ombudsman's legally binding decisions

Filter our database

Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFTracker Mortgage Decision Reference 2020-0178

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Selling mortgage to t/p provider , Delayed or inadequate communication, Failure to process instructions in a timely manner

Year: 2020

View Document