Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFShares/Equities Investment Decision Reference 2020-0179

Sector: Investment

Product/Service: Investment

Primary Conduct Complained Of: Mis-selling

Outcome: Partially upheld

All Conducts Complained Of: Mis-selling (investment), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to consider suitability , Failure to consider vulnerability of customer, Failure to provide warning re. Nature of investment , Product

Year: 2020

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