Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFRepayment Mortgage Decision Reference 2020-0183

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication, Dissatisfaction with customer service , Selling mortgage to t/p provider

Year: 2020

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