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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFMortgage Decision Reference 2020-0201

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Delayed or inadequate communication, Arrears handling - Mortgage Arears Resolution Process , Errors in calculations, Maladministration

Year: 2020

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