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PDFAdditional Voluntary Contribution (AVC) Decision Reference 2020-0211

Sector: Investment

Product/Service: Pension

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Failure to process instructions in a timely manner, Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service

Year: 2020

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