Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFMortgage Protection Decision Reference 2020-0303

Sector: Insurance

Product/Service: Protection

Primary Conduct Complained Of: Customer Service

Outcome: Substantially upheld

All Conducts Complained Of: Complaint handling (Consumer Protection Code) , Failure to provide correct information, Misrepresentation (at point of sale or after)

Year: 2020

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