Ombudsman's legally binding decisions

Filter our database

Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFApproved Minimum Retirement Fund AMRF Decision Reference 2020-0322

Sector: Investment

Product/Service: Pension

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Rejected

All Conducts Complained Of: Fees & charges applied , Delayed or inadequate communication, Dissatisfaction with customer service

Year: 2020

View Document