Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFRepayment Mortgage Decision Reference 2020-0328

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Selling mortgage to t/p provider , Arrears handling - Mortgage Arears Resolution Process , Failure to provide accurate account/balance information , Level of contact or communications re. Arrears

Year: 2020

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