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PDFPersonal Contract Plans Decision Reference 2020-0346

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Rejected

All Conducts Complained Of: Fees & charges applied , Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Failure to advise on key product/service features

Year: 2020

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