Ombudsman's legally binding decisions

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PDFCommercial Mortgage Decision Reference 2020-0435

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Appointment of a receiver, Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Maladministration

Year: 2020

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