Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFDormant Account Decision Reference 2020-0449

Sector: Banking

Product/Service: Accounts

Primary Conduct Complained Of: Maladministration

Outcome: Rejected

All Conducts Complained Of: Maladministration, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Failure to provide accurate account/balance information

Year: 2020

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