Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFCar Decision Reference 2020-0451

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Customer Service

Outcome: Rejected

All Conducts Complained Of: Delayed or inadequate communication, Claim handling delays or issues, Misrepresentation (at point of sale or after), Misrepresentation (motor), Mis-selling (motor), No claim bonus issues, Premium rate increases

Year: 2020

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