Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFRepayment Mortgage Decision Reference 2020-0459

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Application of interest rate

Outcome: Upheld

All Conducts Complained Of: Application of interest rate, Dissatisfaction with customer service , Failure to process instructions, Fees & charges applied (mortgage)

Year: 2020

View Document