Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFMoney Transfer (between accounts/between banks/3rd Decision Reference 2020-0477

Sector: Banking

Product/Service: Accounts

Primary Conduct Complained Of: Disputed Transactions

Outcome: Substantially upheld

All Conducts Complained Of: Non-receipt of money

Year: 2020

View Document