Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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Year:

Sector: Insurance

Product/Service: Health, Accident and Other

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Partially upheld

All Conducts Complained Of: Failure to advise on key product/service features, Delayed or inadequate communication, Fees & charges applied

Year: 2020