Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFTracker Mortgage Decision Reference 2021-0012

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Maladministration (mortgage), Arrears handling - Mortgage Arears Resolution Process , Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Premature ceasing of arrears negotiations

Year: 2021

View Document