Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFInterest Only Decision Reference 2021-0020

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Failure to implement payment terms, Delayed or inadequate communication, Increase in interest rate, Maladministration (mortgage)

Year: 2021

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