Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFRepayment Mortgage Decision Reference 2021-0036

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Rejected

All Conducts Complained Of: Fees & charges applied (mortgage), Dissatisfaction with customer service , Failure to provide calculations, Failure to provide correct information, Failure to provide product/service information

Year: 2021

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