Ombudsman's legally binding decisions
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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.
Car Decision Reference 2021-0045
Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Refusal to give product/service
Outcome: Rejected
All Conducts Complained Of: Lapse/cancellation of policy, Delayed or inadequate communication, Failure to provide product/service information, Maladministration, Mis-selling (motor)
Year: 2021
