Ombudsman's legally binding decisions
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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.
Car Finance Decision Reference 2021-0067
Sector: Banking
Product/Service: Consumer Credit
Primary Conduct Complained Of: Disputed Fees and charges
Outcome: Partially upheld
All Conducts Complained Of: Fees & charges applied , Dissatisfaction with customer service , Increase in interest rate
Year: 2021
