Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFPet Insurance Decision Reference 2021-0085

Sector: Insurance

Product/Service: Miscellaneous

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Substantially upheld

All Conducts Complained Of: Failure to advise on key product/service features, Misrepresentation (at point of sale or after), Mis-selling (insurance), Poor wording/ambiguity of policy

Year: 2021

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