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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFRepayment Mortgage Decision Reference 2021-0086

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Arrears handling

Outcome: Upheld

All Conducts Complained Of: Arrears handling (non- Mortgage Arears Resolution Process ), Delayed or inadequate communication, Dissatisfaction with customer service

Year: 2021

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