Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFMoney Transfer (between accounts/between banks/3rd Decision Reference 2021-0113

Sector: Banking

Product/Service: Accounts

Primary Conduct Complained Of: Disputed Transactions

Outcome: Rejected

All Conducts Complained Of: Handling of fraudulent transactions, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Failure to provide adequate security measures

Year: 2021

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