Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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Year:

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Partially upheld

All Conducts Complained Of: Refusals (banking), Delayed or inadequate communication, Dissatisfaction with customer service

Year: 2021