Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFWhole-of-Life Decision Reference 2021-0150

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Rejected

All Conducts Complained Of: Lapse/cancellation of policy (life), Failure to consider vulnerability of customer, Failure to provide accurate investment information, Fees & charges applied , Fees & charges applied (life)

Year: 2021

View Document