Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFCar Decision Reference 2021-0169

Sector: Insurance

Product/Service: Motor

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Partially upheld

All Conducts Complained Of: Lapse/cancellation of policy, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Failure to provide correct information

Year: 2021

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