Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFUnit Linked Whole-of-Life Decision Reference 2021-0179

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Maladministration

Outcome: Partially upheld

All Conducts Complained Of: Encashment delays , Delayed or inadequate communication

Year: 2021

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