Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFTerm Insurance Decision Reference 2021-0181

Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Failure to provide correct information, Dissatisfaction with customer service , Refusal to insure - failure to renew policy

Year: 2021

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