Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFCash Investment Decision Reference 2021-0212

Sector: Investment

Product/Service: Investment

Primary Conduct Complained Of: Mis-selling

Outcome: Rejected

All Conducts Complained Of: Mis-selling (investment), Alleged poor management of fund, Maladministration, Misrepresentation (at point of sale or after), Product not suitable , Value of policy at surrender less than expected or projected

Year: 2021

View Document