Ombudsman's legally binding decisions
Filter our database
Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Car Decision Reference 2021-0223
Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Maladministration
Outcome: Rejected
All Conducts Complained Of: No claim bonus issues, Delayed or inadequate communication, Dissatisfaction with customer service , Maladministration, Misrepresentation (at point of sale or after)
Year: 2021