Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFService Decision Reference 2021-0262

Sector: Insurance

Product/Service: Commercial Insurance

Primary Conduct Complained Of: Claim Handling

Outcome: Rejected

All Conducts Complained Of: Claim handling delays or issues, Failure to process instructions, Failure to process instructions in a timely manner, Failure to provide product/service information, Rejection of claim

Year: 2021

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