Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFCredit Union Loan Decision Reference 2021-0277

Sector: Banking

Product/Service: Consumer Credit

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Arrears handling , Complaint handling (Consumer Protection Code) , Dissatisfaction with customer service , Errors in calculations, Failure to process instructions in a timely manner

Year: 2021

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