Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFTracker Mortgage Decision Reference 2021-0278

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Customer Service

Outcome: Partially upheld

All Conducts Complained Of: Level of contact or communications re. Arrears, Incorrect information sent to credit reference agency, Premature ceasing of arrears negotiations, Wrongful consideration of forbearance request

Year: 2021

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