Ombudsman's legally binding decisions

Filter our database

Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFTracker Mortgage Decision Reference 2021-0278

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Customer Service

Outcome: Partially upheld

All Conducts Complained Of: Level of contact or communications re. Arrears, Incorrect information sent to credit reference agency, Premature ceasing of arrears negotiations, Wrongful consideration of forbearance request

Year: 2021

View Document