Ombudsman's legally binding decisions

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Last updated on 25 March 2026 with legally binding decisions up to the end of December 2025.

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Sector: Insurance

Product/Service: Life

Primary Conduct Complained Of: Disputed Fees and charges

Outcome: Rejected

All Conducts Complained Of: Loading on policy for medical conditions/family history, Fees & charges applied , Fees & charges applied (life)

Year: 2021