Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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Sector: Insurance

Product/Service: Home and/or Property

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Upheld

All Conducts Complained Of: Rejection of claim - accidental damage, Complaint handling (Consumer Protection Code)

Year: 2021