Ombudsman's legally binding decisions

Filter our database

Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

Financial Services Sector:

To narrow your search, you may also wish to select from the following:

Product / Service:

Conduct complained of:

Outcome:

Year:

Sector: Insurance

Product/Service: Home and/or Property

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Upheld

All Conducts Complained Of: Rejection of claim - accidental damage, Complaint handling (Consumer Protection Code)

Year: 2021