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PDFLoans Decision Reference 2021-0323

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Arrears handling

Outcome: Partially upheld

All Conducts Complained Of: Arrears handling - commercial lending , Appointment of debt collection agency , Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service , Level of contact or communications re. Arrears, M

Year: 2021

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