Ombudsman's legally binding decisions
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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Car Decision Reference 2021-0330
Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)
Outcome: Partially upheld
All Conducts Complained Of: Failure to consider vulnerability of customer, Claim handling delays or issues, Delayed or inadequate communication, Disagreement regarding Pre-accident value provided
Year: 2021