Ombudsman's legally binding decisions
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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.
Van Decision Reference 2021-0331
Sector: Insurance
Product/Service: Motor
Primary Conduct Complained Of: Claim Handling
Outcome: Rejected
All Conducts Complained Of: Claim handling delays or issues, Disagreement regarding Pre-accident value provided, Failure to consider vulnerability of customer, Maladministration
Year: 2021