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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFMortgage Decision Reference 2021-0339

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Application of interest rate

Outcome: Rejected

All Conducts Complained Of: Application of interest rate, Delayed or inadequate communication, Failure to process instructions in a timely manner, Failure to provide product/service information, Failure to release security, Increase in interest rate, Lost or mislaid title deeds

Year: 2021

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