Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFTravel Decision Reference 2021-0385

Sector: Insurance

Product/Service: Travel

Primary Conduct Complained Of: Rejection of Claim

Outcome: Rejected

All Conducts Complained Of: Rejection of claim – partial rejection , Claim handling delays or issues, Delayed or inadequate communication, Disagreement regarding Medical evidence submitted , Dissatisfaction with customer service , Failure to process instructions in a timely manner,

Year: 2021

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