Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFCurrent Account Decision Reference 2021-0440

Sector: Banking

Product/Service: Accounts

Primary Conduct Complained Of: Refusal to give product/service

Outcome: Partially upheld

All Conducts Complained Of: Refusals (banking), Complaint handling (Consumer Protection Code) , Failure to provide notification /reason for closure

Year: 2021

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