Ombudsman's legally binding decisions

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Last updated on 22 September 2025 with legally binding decisions up to the end of July 2025.

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PDFLoans Decision Reference 2021-0471

Sector: Banking

Product/Service: Commercial Banking

Primary Conduct Complained Of: Advice Incorrect/Unsuitable (post sale)

Outcome: Partially upheld

All Conducts Complained Of: Failure to provide product/service information, Dissatisfaction with customer service , Failure to process instructions in a timely manner, Refusals (banking)

Year: 2021

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