Ombudsman's legally binding decisions

Filter our database

Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

To narrow your search, you may also wish to select from the following:

 

Or search the database by decision reference number, if known:


 

PDFMultiple Products/Services Decision Reference 2021-0515

Sector: Banking

Product/Service: Multiple Banking Product/Service

Primary Conduct Complained Of: Mis-selling

Outcome: Rejected

All Conducts Complained Of: Mis-selling, Disputed transactions, Mis-selling (banking)

Year: 2021

View Document