Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFRepayment Mortgage Decision Reference 2022-0001

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Maladministration

Outcome: Substantially upheld

All Conducts Complained Of: Maladministration (mortgage), Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Disputed transactions, Dissatisfaction with customer service , Failure to process instructions, Failure to process instructions in a timely

Year: 2022

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