Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFRepayment Mortgage Decision Reference 2022-0010

Sector: Banking

Product/Service: Mortgage

Primary Conduct Complained Of: Customer Service

Outcome: Upheld

All Conducts Complained Of: Level of contact or communications re. Arrears, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication

Year: 2022

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