Ombudsman's legally binding decisions

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Last updated on 25 June 2025 with legally binding decisions up to the end of December 2024.

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PDFSavings Account Decision Reference 2022-0022

Sector: Banking

Product/Service: Accounts

Primary Conduct Complained Of: Application of interest rate

Outcome: Substantially upheld

All Conducts Complained Of: Application of interest rate, Complaint handling (Consumer Protection Code) , Delayed or inadequate communication, Dissatisfaction with customer service

Year: 2022

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