Ombudsman's legally binding decisions

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Last updated on 21 May 2026 with legally binding decisions up to the end of of March 2026.

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PDFOpening / Closing Accounts Decision Reference 2022-0060

Sector: Banking

Product/Service: Payment Service

Primary Conduct Complained Of: Customer Service

Outcome: Substantially upheld

All Conducts Complained Of: Failure to provide notification /reason for closure, Dissatisfaction with customer service

Year: 2022

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